News

Heavy Turbulence

United Airlines suffers with public relations

NIAGARA FALLS, N.Y. – United Airlines is having a tumultuous month.

On March 26, two teenagers were barred from a flight for wearing leggings. The incident led to a social media firestorm, with many individuals accusing the airline of being sexist.

United Airlines responded that the teenagers in question were flying on employee buddy passes. Rules for using the discounted passes include a strict dress code. Leggings and other tight pants are explicitly banned.

On April 9, a passenger was forcibly removed from a United flight to Louisville, Ky.

Dr. David Dao suffered a concussion, broken nose and the loss of two front teeth when he was ripped from the flight.

After initially claiming that Dao was belligerent, United CEO Oscar Munoz issued a public apology to Dao and his family.

The same day, a man was stung by a scorpion on a United flight to Calgary.

Richard Bell was stung by the creature when it fell out of the overhead compartment. It is unknown how the scorpion entered the plane.

On April 15, a couple heading to their honeymoon in Costa Rica was ejected from a United flight.

Michael Hohl and his fiancee claim that they were booted from the flight after switching seats. Hohl stated that another passenger was asleep in their seats. He also stated that the couple agreed to move back to their original seats, but were removed from the flight anyway.

United stated that the couple repeatedly moved back to the upgraded seating area, and refused to go to their paid seats.

Even with the continuing public relations crises, United stock is faring well. Although the share value  initially dropped after the April 9 removal of Dr. Dao, parent company United Continental stock rebounded, and the company’s stock appears to have stabilized.

 

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